The shipment of your product is our highest priority and everyday we dispatch hundreds of products to satisfied customers across the world.

However, due to the current COVID-19 situation globally, please note that shipping may be affected or delayed.

Processing time

As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-4 business days.

Shipping time

This refers to the time it takes for items to be shipped from our warehouse to the destination. For US-based deliveries we use epacket which is a US postal service product which typically takes 10-15 business days. 

United States: 9-25 business days
Canada: 20-35 business days
United Kingdom: 9-20 business days
Australia: 9-20 business days
New Zealand: 16-30 business days

For other international deliveries the shipping time may vary.

*All shipping times exclude clearance/customs delays.

Tracking

As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.

*Note: Not all products will have a tracking number under free shipping.

Return and Refunds

OurBeautyForum will offer a full refund on any products if there are defects or is damaged upon receiving. The products should be returned in the original, un-used condition, including packaging. This refund will be minus the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our products. 

If you wish to return/refund your products, please email us at support@ourbeautyforum.com, and we will bring you through the process.