The shipment of your product is our highest priority and everyday we dispatch hundreds of products to satisfied customers across the world.

*Please note that due to the current COVID-19 situation globally, please note that shipping may be affected or delayed due to shipping restrictions and screening. All confirmed orders will be delivered regardless. Thank you for your understanding.

Processing time

Once your order is verified and your payment is approved, we will process your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-4 business days.

Shipping time

This refers to the time it takes for items to be shipped from our warehouse to the destination.

Please note that due to COVID-19, there are less flights globally and more stringent custom checks. We seek your kind understanding.

The estimated shipping time are as follows:

  • United States, United Kingdom, Australia, New Zealand: 10-30 business days or more
  • Canada: Please note that shipping times are expected to take more than 15 - 30 business due to cancellation of flights to Canada
  • For other international deliveries the shipping time may vary

*All shipping times exclude clearance/customs delays.

Tracking

As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.

*Note: Not all products under free shipping will have a tracking number.

Return and Refunds

OurBeautyForum will offer a full refund on any products if there are defects or is damaged upon receiving. The products should be returned in the original, un-used condition, including packaging. This refund will be minus the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our products. 

If you wish to return/refund your products, please email us at support@ourbeautyforum.com, and we will bring you through the process.