What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 business days.

As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product.Please note that while the majority of shipping companies provide a tracking service, we cannot guarantee it in all cases.

*Note: Not all products will have tracking number under free shipping.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, only if the product is defective or damaged upon receiving. 

If you wish to return/refund your products, please email us at support@ourbeautyforum.com, and we will bring you through the process.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@mybeautyforum.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centres based on your location. The average shipping time is 15-25 business days.

*However, due to the current COVID-19 situation globally, please note that the shipping may be affected or delayed.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make you beautiful! Please send us an email to support@mybeautyforum.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.